Shipping Policy

All orders will come with a tracking number.

FREE STANDARD SHIPPING US/CANADA ON ORDERS $150+
FREE STANDARD SHIPPING WORLDWIDE ON ORDERS $300+

Standard Shipping

US/CANADA $15 flat rate shipping cost on orders under $150 (2-7 business days)
Worldwide $25 flat rate shipping cost on orders under $300 (5-20 business days)

Expedited Shipping

Express US/CANADA $25 flat rate shipping cost (2-3 business days)

Express Worldwide $40 flat rate shipping cost (2-5 business days)

Oversized or special delivery items may be subject to a delivery surcharge.

Please note that we are currently unable to ship to P.O. boxes or ARO/FPO addresses as they are not secured by Fedex/UPS/DHL.

Worldwide currently includes the following countries: Australia, Austria, Belgium, Brazil, Chile, China, Cypress, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Macau, Mexico, Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Vietnam.

Processing:

All orders will be processed within 48 hours of purchase Monday to Friday (excluding statutory holidays). Under unforeseeable circumstances that your order is delayed or cancelled, we will try our best to contact you and get your item(s) to you.

Customs/Taxes:

For Canadian customers, all applicable sales tax will be applied at checkout. For USA customers, please refer below for customs/duties; taxes will not be applied at checkout.

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. The Concept 6 cannot determine in advance the amount, if any, that will be charged. Please check with the customs in your country to ascertain if any additional charges will be applied to your order. International orders may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.

Refused/Undeliverable packages:

If you choose to refuse your package(s) or if the package becomes undeliverable due to the address you have inputted or customs reasons, you will be responsible for any original postage (a shipping charge of $15/$25 will be deducted for orders that qualified for free shipping), return postage, customs, duties and/or taxes that are incurred on the package. This amount will be deducted from your merchandise refund.

Additional:

If you are not able to accept your package on delivery, a card may be left with further instructions on how you can pick it up.

The Concept 6 is not responsible for any lost or stolen packages, damaged packages during transition or delayed packages by Fedex, DHL or Canada Post (please contact your courier if this occurs).