Returns on full-price items will be accepted within 20 days of receipt. Please note that all jewelry, accessories, lingerie and sale items are final sale, for which we will not be able to accept a return/exchange on. Only unworn, unaltered, and unwashed item(s) with all original tags attached in original condition may be returned/exchanged.
Original shipping charges are non-refundable.
Feel free to contact us at email@example.com before submitting a request or if you have any additional questions.
How to Return/Exchange:
You can initiate a return through the order page of your account on theconcept6.com or you can contact us at firstname.lastname@example.org for all returns/exchanges with the order number and the item(s) for return/exchange. We will contact you within the 2 business days and provide you with further information on the next steps in the return/exchange process.
Please wait for us to contact you prior to shipping out the item! All items must be shipped within 3 days from the approval date and tracking number must be provided in order to continue the process.
Refunds will be credited to your original method of payment or you may chose to receive a store credit. All customs, duties and/or taxes charged on returns will be deducted from the refund or charged on the exchange.
It may take up to 30 days for you to receive your refund (including store credit)/exchange after we receive the package due to time needed to process the return, time it takes for your bank to process our refund request, and/or time needed for the new package to arrive. We'll notify you via E-mail of your refund/exchange once we've received and processed the returned/exchanged item(s).
TheConcept6.com is not responsible for postage on returns/exchanges (you will be required to pay additional postage on exchanged item(s) shipped to you). We recommend for you to ship all items using trackable mail and purchase the applicable insurance coverage for the item(s). We are not liable for lost item(s) or any damages that are caused during the shipping process (please contact your courier if this occurs).